Terms and Exchange Policy

Size

Refer to our measurement chart provided with each product, or opt for customization with an additional 15% charge.

Colors

While we strive to accurately represent product colors, variations may occur due to differences in monitor or screen displays.

Exchange / Return Policy

Exchanges must be requested within 10 days of receiving your order, with the customer covering shipping costs. Returns must be shipped within 2 weeks. We do not offer refunds; only exchanges are allowed. If an order is returned for any above reason, the action against return will be taken only after the product is returned to us and the product is reviewed from our hand then only your exchange/ credit note/ refund will be processed. This due process could take 12-15 days.

Cancellation Policy

Orders can be canceled within 24 hours of placement. After this timeframe, cancellations are subject to review, and customers may be responsible for a restocking fee.

Credit Note

If you wish to return a product for any reason, we will issue a Credit Note equivalent to your purchase amount. Please note that we do not accept returns and provide refunds based on personal preferences; only exchanges or Credit Notes are offered.

Shipping

Please note that your shipment may experience delays during festivals, adverse climate conditions, or political emergencies. We assure you that we will exert sincere efforts to deliver your package promptly or inform you accordingly. We aim to ship within 5-7 working days. In the event of a wrong size sent from our end, we will exchange the item at no extra cost. If a product arrives damaged, we will exchange it at no extra cost within 48 hours of delivery. If in any case the shipment is returned to us then we will reconfirm the order with validation then only we will ship it back again, this may delay your order delivery.

Additional Information

1. Communication Channels: For any queries or issues, please contact our customer service at call: +91 7575099199 or Email: dirafashion09@gmail.com.
2. Responsibility for Customs and Duties: Customers are responsible for any customs duties or taxes applicable to their shipments.
3. Product Care Instructions: Please refer to the care instructions provided with each product to ensure their longevity.
4. Availability of Products: Some products are made to order, and customers will be notified of any potential delays associated with such items.
5. Privacy Policy: For information on how we handle customer data, please refer to our privacy policy here.
6. Force Majeure Clause: Unforeseen circumstances beyond our control, such as natural disasters, strikes, or other force majeure events, may impact delivery times. We appreciate your understanding during such situations.